Returns & Refunds

Your satisfaction is important to us. If you are not completely happy with your Maua Essence purchase, please read our returns policy below.

Returns

We accept returns within 30 days of the delivery date, provided the item is:

Unused and in its original condition
In its original packaging
Accompanied by proof of purchase

For hygiene reasons, we are unable to accept returns on opened or used hair care products unless they are faulty or damaged.

How to Request a Return

Email us at hello@mauaessence.com with your order number and reason for return.
We will respond within 2 business days with return instructions.
Send your item back to us using a tracked postal service. Return postage costs are the responsibility of the customer unless the item is faulty.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Faulty or Damaged Items

If you receive a faulty or damaged product, please contact us within 48 hours of delivery at hello@mauaessence.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.